Terms of Service

Ordering from Mysterando.com
You must be over 18 years old to place an order. The order is made in 3 steps. By proceeding with your order, you agree to our terms and conditions, as well as to the price indicated. You can find our payment methods on the payment methods page. The prices are in the indicated currency, taxes included.

Delivery and use
After ordering, you can download the product from our website. In addition, we will send you an e-mail with the download link. The products purchased from Mysterando.com are intended for personal use only. If you intend to use our products for commercial purposes, please contact us.

Prices and shipping costs
Prices are final and include all taxes. The price includes VAT (according to your country) and shipping costs. There are no shipping costs for digital products.

Methods of payment
You can find our payment methods on the “Payment methods” page. If you choose the bank transfer method, you may be charged an additional fee.

Privacy Policy
You can find our privacy policy on the “Privacy Policy” page.

Right of withdrawal
The products are digital, therefore there is no right of withdrawal.

Content of the online store
Special care has been taken in the creation of the website and online store. However, we decline any guarantee, explicit or implicit, as to the accuracy of the information contained in this document.

We will not be liable for compensation or damages if we fail to deliver the order or part of the order. If we are unable to deliver within 30 days, you have the right to cancel the order. We will not be responsible for any compensation or damages resulting from delay or non-delivery. We are not responsible for any damage to persons or objects due to our games.

Application of rights
These terms and conditions are governed by the laws of Germany. Any dispute, which is not resolved in the usual way, shall be subject to the exclusive jurisdiction of the laws of Germany.

Ownership of the website
According to § 5 TMG / § 55 RStV
Mysterando is part of Cocolino Spieleverlag
Richard Bardl
Johann-Friedrich-Str. 20
07745 Jena

Your statutory rights are not affected by these terms and conditions.

Legal Disclosure
The European Commission provides a platform for online dispute resolution (ODR) accessible at https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.